Appointments and onward travel

  • Any booking (from within the Ipswich Borough) where the destination is a coach/bus, train station, or other transport connection (within the Ipswich Borough) must be made a minimum of 60 minutes from your connecting departure time. Where the pick-up or destination is outside of the Ipswich Borough additional time must be allowed. We must be made aware of your connection time when you make your booking. Bookings must be received 48 hours before travelling.
  • Any booking (from within the Ipswich Borough) for any important appointment (doctor, dentist, hospital, etc.) must be made a minimum of 60 minutes from your appointment time. Where the pick-up or destination is outside of the Ipswich Borough additional time must be allowed. We must be made aware of your appointment time when you make your booking. Bookings must be received 48 hours before travelling.
  • Cabs Smart/Cars Smart will not be responsible for any missed appointments or transport links due to any unforeseen circumstances or a customer's failure to adhere to these terms and conditions.



  • .The default number of passengers that can be carried in a licenced vehicle is four. Every person, regardless of size or age, counts as a passenger. For example: four adults and a new-born baby count as five passengers and must book a multi-seater.  Do not ask a driver to exceed their capacity as doing so would be against their terms of licence and would invalidate their insurance. 
  • Unless a specifically requested vehicle is required, you will normally be sent the closest vehicle to your location. However, if you have specific needs (ie. extra seats, luggage space, wheelchair access, etc.), please inform us when placing your booking.
  • Multi-seaters (5-8 passengers) are charged at an additional 50%; if you book a standard car but are provided with a multi-seater (as the nearest vehicle) and do not use the extra capacity, you will only be charged the normal car rate.
  • We will endeavour to provide you with your requested vehicle. However, due to unforeseen circumstances it may not be possible to send you the vehicle you requested. In this rare circumstance we will endaevour to contact you with alternative solutions.
  • All luggage must be conveyed in the luggage compartment of the vehicle. Only handbags, day packs etc. are allowed in with the passengers.


Card payments

  • .All card payments are subject to a 7.5% administration fee. Cancelled bookings are subject to a 7.5% cancellation fee (minimum charge of £5.00) with a minimum cancellation time of 60 minutes prior to the vehicle being dispatched (24 hours for all airport bookings).


Airport bookings

  • No responsibility will be accepted for bookings made less than 48 hours from collection time.
  • A generous allowance is made for journey times to and from airports. However, we will not be held responsible for late or non-arrival if these times are not adhered to at your request, neither can we accept responsibility for unavoidable delays encountered en-route such as accidents and diversions.
  • Payment for outward journeys (Ipswich to airport) should be made either in advance to our office or direct to the driver at the commencement of the outward journey.
  • Payment for inward journeys (airport to Ipswich) must be made in advance to either our office prior to the journey, or to the driver at the commencement of the outward journey. We cannot send cars to pick up at airports or any remote location without first receiving payment.
  • Wherever possible, you will be sent the same driver to meet you for the inward journey who took you outwards. This gives the opportunity for customer and driver to recognise each other on arrival. The driver will always meet you in at the arrivals gate holding a card with your name on.
  • In the unlikely event that you do not make contact with our driver at the airport please first check with the airport information desk. you have still not made contact with the driver please telephone our office on 01473-252525/01394-275275/01394-461461.
  • For airport collections, we reserve the right to charge additional waiting time 60 minutes from the agreed collection time if our driver has been unable to locate you at the advised meeting point. However, we will endeavour to check with the airport / airline for confirmation of your arrival time prior to leaving Ipswich and adjust the collection time accordingly.
  • We can not account for unforeseen circumstances and refunds can only be given in exceptional circumstances.


Booking through this website

These terms and conditions set out the basis on which you may visit and use our website and online booking services. Please read them carefully as they contain important information.

References to “carrier(s)”, “the carrier(s)” or a “carrier” are references to the drivers who provide private hire services and who accept bookings through this website. References to a “contract of carriage” or “carriage” are references to private hire contracts which can be arranged via this website.

General Terms and Conditions

This website is owned and operated by Cabs Smart/Cars Smart (Ipswich, Woodbridge, Felixstowe)  If you have any questions about these terms and conditions or any comments or issues regarding this website, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or by calling 01473 288822

Ownership of Rights

All intellectual rights including copyright of this website and its content are owned by or licensed to Cabs Smart/Cars Smart. Unauthorised use of this site or its content including copying or storing as a whole or any part is prohibited without the written permission of Cabs Smart/Cars Smart. You may not modify, distribute or publish anything on this website for any purpose.

Information on this Website

Cabs Smart/Cars Smart has taken great care to ensure that the information contained within this website is accurate at the time of publishing and that all products and services have been correctly described. Prices quoted are those to which the carriers who accept bookings through this website have agreed to adhere. However you should always independently check any information before you rely on it. No representations are made by Cabs Smart/Cars Smart that the information is accurate up to date or complete and we do not accept liability for any loss arising from out of date or inaccurate information contained here within. This is a website providing information free of charge. If you wish to report any inaccuracies contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Booking Terms and Conditions

1. You must be aged 16 years or over to book through this website.

2. Bookings are only valid for the journey stated.

3. The carriers are unable to carry animals, with the exception of guide dogs, without prior arrangement and are entitled to charge a surcharge.

4. The carriers agree to carry passengers and their luggage. We are unable to carry unusual or oversized objects, hazardous goods or materials, furniture or excessive baggage.

5. Waiting time will be charged by the carrier at £15 per hour, charged at £3.75 per 15 minute unit or part of a 15 minute unit, unless previously agreed with the customer.

6. Cabs Smart/Cars Smart is not the provider of the carriage services advertised on this site.

7. This website is a booking service provided by Cabs Smart/Cars Smart as a disclosed agent for each carrier who accepts bookings through this website.

8. Cabs Smart/Cars Smart has taken every measure to ensure that the carriers to whom you are introduced via this website are both punctual and reliable but all contracts created through this service are between you and the carrier.

Acknowledgement and Acceptance of Your Order

If you have supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm the details of your booking. Your order is only confirmed once you receive the booking confirmation document. It is the customers  responsibility to check all the booking details are correct and inform us of any inaccuracies (01473252525)


Adverse traffic conditions and other incidents beyond the carriers control may cause delays. We will always establish the current status with the carrier and inform you if you contact us.


If for any reason carrier is unable to supply the vehicle ordered we will arrange with another carrier to supply a suitable alternative to accommodate you.

Insurance and Licenses

All carriers are insured in accordance with legal requirements including third party liability, damage and personal injury. Damage to property is limited and only in the event of negligence. All carriers are licenced by Ipswich Borough Council or Suffolk Coastal District Council.

Payment and Refunds

How do I Pay?

If you wish to pay now we can collect payment on behalf of your carrier. All payments will be in Sterling. Your payment will be processed over a secure connection by Checkout, one of the leading payment service providers. To ensure that you always have the highest level of security, your payment details are encrypted when you enter them. You can pay for your order using Visa, Mastercard and American Express and a handling fee of 7.5% will be applied.

Acceptance of your payment does not create a contract of carriage with Cabs Smart/Cars Smart. We accept your payment as the disclosed agent for the carriers who accept bookings through this website.

What if I want to Cancel?

We have agreed with the carriers that when you order online or over the phone you have the right to cancel your order up to 30 minutes before your scheduled pick up time, or 60 minutes outside the Ipswich Border, with no penalty. Refunds will not be made outside of these limits.

What if I want to Change my Order?

Changes can be made up to 30 minutes before your scheduled pick up time, or 60 minutes outside the City of Coventry, you must do this by telephone please call (01473252525 or 01394 461 461 for Woodbridge or 01394 275 275 for Felixstowe)

What if I need a Refund?

Refunds will be given for cancellations with more than 30 minutes remaining before the scheduled pick up time, or 60 minutes outside the Ipswich Border.

Use of our Website

To book via our website you must be sixteen years or older. Using the website is confirmation that you possess the legal authority to enter into a contract of carriage and accept the terms and conditions of this website, including payments from Debit and Credit Cards in accordance with all its terms and conditions.

Use of our Website from Outside the UK

This website is intended to be used in the UK and directed solely at those who wish to use our services within the UK. Cabs Smart/Cars Smart make no representation that any services referred to are appropriate for use in other locations. Those who access the website from other locations are responsible for compliance with local laws and to the extent that local laws are applicable.

Damage to your Computer

Cabs Smart/Cars Smart makes every effort to ensure that this website is free from malware and viruses. However we cannot guarantee that your use of this website or any websites accessible from it will not cause damage to your computer. It is your responsibility to ensure that your equipment is suitably protected. Cabs Smart/Cars Smart shall not be liable to any person for any loss or damage to computer equipment which may arise as a result of using this website.

Links to other Websites

There may be links on this website to other sites we think you may want to visit. These are third party websites and Cabs Smart/Cars Smart accept no responsibility for either the content or any issues or any liability for anything contained in these websites.

Exclusions of Liability

Any disclaimers and exclusions of liability in these Terms and Conditions shall not apply to any damages arising from death or personal injury caused by the negligence or fraudulent behaviour of Cabs Smart/Cars Smart, its employees and agents or any carriers. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision should be deemed severable and shall not affect the validity and enforceability of the remaining provisions. Cabs Smart/Cars Smart accepts no liability whatsoever for your late arrival or missing a flight or connection whatever the circumstance.

Other Legal Notices

There may be legal notices on other parts of this website which relate to your use of this website, all of which will, together with these Terms and Conditions govern your use of this website.

Law, Jurisdiction, and Language

This website, any content contained herein and any contract brought into being as a result of usage of this website  are governed by and construed in accordance with English Law. The parties  to any such contract agree to submit to the exclusive  jurisdiction of the courts  of England and Wales. All contracts are concluded in English language. Your statutory rights are not affected.

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